Frequently Asked Questions

Frequently Asked Questions

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Are you a registered business?

Where is your office located?

Is this outsourced printing or owned factory?

Are you all planning to provide printing service to other countries?

How do you provide such epic low prices?

How do i place an order?

Is designing works included into the printing price?

Do you have printing templates available to follow?

Do i need to upload an artwork when i place an order?

What is the artwork requirements for all print jobs?

What file types do you accept?

My artwork is rejected after placing an order. What do i do?

I need help adjusting my artwork to fit into the printing template?

What are the available payment methods?

Is there GST?

I have a printing requirement but it is not listed on your product list?

How long is the printing lead time?

Can i self collect my printed products?

Is there quality control on my printed work?

Will my print colour replicate 100% of the original colour of my artwork?

I am not satisfied with my printed order. Can i have a refund?

I received the wrong printing order. What should i do?

Is there free delivery?

How long does the delivery take?

Can i request for a refund for an order production not started?

Do you provide white label services?

Do you have a reseller program for designers?

How long do you generally take to reply business enquiries?

Can i have an escalation email to address my complaint directly to the CEO?